Seasonal Customer Service Representative

Position Overview:

Ace Casual Furniture in Lewisburg, TN is looking for Seasonal Customer Service Representatives for its X-Rocker Division,  November 1st to January 15th.  Positions are for first and second shift ($10.00/hr for first shift and $10.50/hr for second shift).

Job Description:

The Customer Service Representative responds accurately and efficiently to our customer needs regarding products and order inquiries via phone and e-mail. The ideal candidate has excellent communication skills, genuine empathy and the ability to represent our brand with pride. Representatives are expected to adapt to changes, contribute to improving the overall site experience, and follow through on resolving customer issues with good judgment and a sense of urgency.

Responsibilities:

  • Maintain high levels of customer service
  • Use computers to process work
  • Answer customer calls and respond to emails
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Process orders and resolve issues according to procedure
  • Identify and escalate priority issues and route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Adhere to the work schedule with regard to start and stop times and breaks
  • Maintain a positive work atmosphere that strengthens the team
  • Perform other duties and projects as assigned
  • Conform with and abide by all regulations, policies, work procedures and instructions

Location: Lewisville, TN